These include the iPhone, iPod and iPad, Sony PSP and PS3, and hardware by companies including Archos, ASUS, Creative, Google, HTC, iRiver, LG, Microsoft, Motorola, Nokia, Philips, RIM BlackBerry, Samsung, Song Ericsson and more. The program doesn't just convert video files from one format to another, for instance - it also comes with built-in presets that will, at a click, create videos for a host of mobile devices. Now, I can't use it at all, other than the two-versions-old edition, which has serious problems with aspect-ratio management.I don't know what these guys are thinking, or WHY the pulled a perfectly good protocol - the ONLY one usable with the Zune 30 - but, there you have it.Format Factory is a powerful file conversion tool with a surprisingly extensive feature list. They have NO support - NO product forum on their website, and polite email to both of the addresses they provide is immeditately and completely IGNORED.I feel like a bigger fool for having so enthusiastically recommended this program to so many people. Well, it installed to the new path - but, it went and DELETED the 1.85 path.Nice work, guys.I'm at my wits end. I installed 2.0 to a new path, so that I'd still have 1.85, and thus, still be able to use my Zune 30. Dang, my post submitted while I was still typing! I can't see any way to edit or delete it, if someone can get rid of the scrap, please do, thanks!Anyway, they came out with a NEW update - version 2.0 - like a fool, I spent an hour or so downloading it and installed it and good grief, not only did they NOT restore the WMV1 encoding they REMOVED with the last update, but they ADDED a nifty misfeature - constant 'COM Surrogate has stopped working' errors while running unrelated apps, copying files, etc.Yes, they BROKE my OPERATING SYSTEM!I tracked it down to a problem with the FFMpeg component included with this edition of Format Factory - and remedied it by REMOVING Format Factory.I originally TRIED to play it safe, just in case.

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